Privacy Policy

Last Updated: October 10, 2025

Welcome to Echelon Graphic Novels ("Echelon," "we," "us," or "our"). We are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (www.echelongnovels.com) or purchase our products and services.

By using our website, you agree to the practices described in this Privacy Policy.

If you have questions, contact us at echelongnovels@gmail.com

1. Information We Collect

We collect information that you provide to us directly and information that is automatically collected when you use our website.

a. Information You Provide

When you make a purchase:

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Phone number (optional)

  • Payment information (processed securely through Squarespace, Stripe, or PayPal—we do not store your full credit card details)

When you contact us:

  • Name

  • Email address

  • Message content

  • Any information you choose to share

When you subscribe to our newsletter:

  • Email address

  • Name (optional)

  • Communication preferences

When you collaborate with us:

  • Professional information

  • Portfolio materials

  • Contract details

  • Payment information

b. Information Collected Automatically

When you visit our website, we may automatically collect:

Technical Information:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on pages

  • Referring website

  • General location data (city/state level based on IP address)

Cookies and Similar Technologies:

  • We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze website traffic

  • See Section 7 for more details about cookies

2. How We Use Your Information

We use your information for the following purposes:

To Process Orders:

  • Fulfill and ship your purchases

  • Process payments

  • Send order confirmations and updates

  • Handle returns, exchanges, and customer service inquiries

To Communicate with You:

  • Respond to your questions and requests

  • Send transactional emails (order confirmations, shipping notifications)

  • Send marketing communications if you've opted in (newsletters, product announcements, special offers)

  • Provide customer support

To Improve Our Services:

  • Analyze website usage and trends

  • Understand customer preferences

  • Improve our products, website, and user experience

  • Conduct research and development

To Protect Our Business:

  • Prevent fraud and unauthorized transactions

  • Enforce our Terms and Conditions

  • Comply with legal obligations

  • Protect the rights, property, and safety of Echelon, our customers, and others

For Marketing:

  • Send promotional emails about new products, events, and special offers (only if you've opted in)

  • Display targeted advertisements on third-party platforms

  • Conduct surveys and gather feedback

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

a. Service Providers

We share information with trusted third-party service providers who help us operate our business, including:

  • Squarespace: Website hosting and e-commerce platform

  • Payment Processors: Stripe and PayPal for secure payment processing

  • Shipping Carriers: USPS, UPS, FedEx, and other carriers to fulfill orders

  • Email Service Providers: For sending newsletters and transactional emails

  • Analytics Providers: Google Analytics and similar services to understand website usage

  • Marketing Platforms: For advertising and promotional campaigns

These service providers are contractually obligated to protect your information and may only use it to provide services to us.

b. Legal Requirements

We may disclose your information if required by law or in response to:

  • Valid legal processes (subpoenas, court orders, search warrants)

  • Requests from law enforcement or government authorities

  • Circumstances involving potential threats to safety or security

  • Protection of our legal rights and property

c. Business Transfers

If Echelon Graphic Novels is acquired by or merged with another company, or if we sell assets, your information may be transferred as part of that transaction. We will notify you of any such change.

d. With Your Consent

We may share your information with third parties when you give us explicit permission to do so.

4. Your Rights and Choices

You have several rights regarding your personal information:

a. Access and Correction

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Request a copy of your data

To exercise these rights, email us at echelongnovels@gmail.com

b. Marketing Communications

Email Marketing:

  • You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any marketing email

  • You will continue to receive transactional emails (order confirmations, shipping updates) even if you unsubscribe from marketing

c. Cookies

You can control cookies through your browser settings:

  • Most browsers allow you to refuse cookies or alert you when cookies are being sent

  • Note that disabling cookies may affect website functionality

d. Do Not Track

Some browsers have "Do Not Track" features. Our website does not currently respond to Do Not Track signals, but you can control tracking through your browser and cookie settings.

5. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about:

  • Categories of personal information we've collected

  • Categories of sources from which we collected information

  • Our business purposes for collecting information

  • Categories of third parties with whom we share information

  • Specific pieces of personal information we hold about you

Right to Delete: You can request deletion of your personal information, subject to certain exceptions (e.g., to complete transactions, comply with legal obligations, or detect security incidents).

Right to Opt-Out of Sale: We do not sell your personal information. If this changes, we will update this policy and provide an opt-out mechanism.

Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

How to Exercise Your Rights: Email us at echelongnovels@gmail.com with "CCPA Request" in the subject line. Include:

  • Your full name

  • Email address associated with your account

  • Description of your request

  • Proof of California residency (if requesting CCPA-specific rights)

We will respond to verified requests within 45 days.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction, including:

  • Secure Socket Layer (SSL) encryption for data transmission

  • Secure payment processing through PCI-compliant third parties

  • Limited access to personal information by employees and contractors

  • Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help websites remember your preferences and improve your experience.

Types of Cookies We Use

Essential Cookies:

  • Required for the website to function properly

  • Enable shopping cart functionality and secure checkout

  • Cannot be disabled

Analytics Cookies:

  • Help us understand how visitors use our site

  • Google Analytics and similar services

  • Provide aggregate data about traffic and engagement

Marketing Cookies:

  • Allow us to show you relevant ads on other websites

  • Track the effectiveness of our advertising campaigns

  • Help us understand which marketing channels work best

Preference Cookies:

  • Remember your settings and preferences

  • Improve your user experience

Managing Cookies

You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies

  • Firefox: Settings > Privacy & Security > Cookies and Site Data

  • Safari: Preferences > Privacy > Cookies and Website Data

  • Edge: Settings > Privacy, Search, and Services > Cookies

To opt out of Google Analytics: Google Analytics Opt-out Browser Add-on

8. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services (e.g., Instagram, Twitter, partner stores).

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we discover that we have inadvertently collected information from a child under 13, we will delete it immediately.

If you believe we have collected information from a child under 13, please contact us at echelongnovels@gmail.com

10. International Users

Echelon Graphic Novels is based in Hollywood, California, United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

By using our website, you consent to the transfer of your information to the United States and acknowledge that U.S. data protection laws may differ from those in your country.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Order Information: Retained for at least 7 years for tax and accounting purposes Marketing Lists: Retained until you unsubscribe or request deletion Account Information: Retained until you request deletion or after extended periods of inactivity Analytics Data: Typically retained for 26 months (Google Analytics default)

When we no longer need your information, we will securely delete or anonymize it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy

  • Notify you via email (if you've provided your email address)

  • Post a notice on our website

Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Echelon Graphic Novels

📧 Email: echelongnovels@gmail.com

🌐 Website: www.echelongnovels.com

📍 Location: Hollywood, California

We will respond to your inquiry within 2–3 business days (or within 45 days for CCPA requests).